Shipping policy
Thank you for shopping with The Perfume Store!
We are committed to ensuring your order is processed and delivered to you as quickly and safely as possible. Please review our shipping policy below for details regarding order processing, delivery times, and shipping terms.
Order Processing
All orders are processed within 1–3 business days after payment is successfully confirmed.
Orders are not processed, shipped, or delivered on weekends or public holidays.
During high-volume periods, promotions, or holidays, processing times may be slightly delayed. We appreciate your patience and understanding.
Shipping Time
Estimated delivery times may vary depending on your location and selected shipping method.
Typical delivery times:
- 2–5 business days
Please note that delivery delays may occasionally occur due to customs clearance, courier delays, weather conditions, or other unforeseen circumstances.
Shipping Charges
Shipping charges for your order will be calculated and displayed at checkout before you complete your purchase.
Any customs duties, taxes, or import fees for international shipments are the responsibility of the customer.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with tracking information so you can monitor your shipment status.
Please allow up to 24–48 hours for tracking updates to become available.
Incorrect Shipping Address
Please ensure your shipping address is correct at checkout.
The Perfume Store is not responsible for orders shipped to incorrectly entered addresses provided by the customer.
If you notice an error, please contact us immediately at info@theperfumestoreinc.com before your order is dispatched.
Lost or Delayed Packages
If your order is significantly delayed or appears lost in transit, please contact our customer support team at info@theperfumestoreinc.com and we will assist you in resolving the issue with the shipping carrier.
Damaged Packages
If your package arrives damaged, please contact us immediately with photographic evidence of the damaged packaging and product.
We will review the issue and assist with a replacement or resolution where applicable.
Failed Delivery Attempts
If a delivery attempt fails due to customer unavailability or incorrect address details, additional shipping charges may apply for re-delivery.
Contact Us
If you have any questions regarding shipping, please contact our support team:
Email: info@theperfumestoreinc.com
Thank you for choosing The Perfume Store. We appreciate your trust and look forward to serving you!
