Return Policy

Thank you for shopping at The Perfume Store! We want you to be completely satisfied with your purchase. If, for any reason, you need to return an item, please review our return policy below for instructions and guidelines:

1. Eligibility for Returns:

   • We accept returns for eligible items within 30 days from the date of purchase.
   • To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.
   • If you receive any items which are faulty or damaged we may require photographical evidence to support claims for damages.

2. Return Process:

   • To initiate a return, please contact our customer support team at info@theperfumestoreinc.com to obtain a Return Merchandise Authorization (RMA) number.
   • Clearly write the RMA number on the outside of the package when returning the item.
   • Include the original invoice or proof of purchase inside the package.
   • Safely pack the item to ensure it is protected during transit.

3. Return Shipping:

   • Customers are responsible for the return shipping costs unless the return is due to our error or a defective product.
   • We recommend using a trackable shipping service to ensure the safe and timely return of the item.
   • Refunds will be issued for the product cost only and do not include the original shipping charges, unless the return is due to our error.

4. Refund Process:

   • Once we receive and inspect the returned item, we will notify you of the status of your refund.
   • If the return is approved, refunds will be processed to the original payment method used during the purchase.
   • Please allow for a reasonable processing time for the refund to be reflected in your account.

5. Damaged or Defective Items:

   • Please notify our customer support team as soon as possible after receiving the item.
   • We may require photographic evidence to support claims for damages or defects.
   • Contact us at info@theperfumestoreinc.com to initiate the return process.

Please note:

• The Perfume Store reserves the right to refuse returns that do not meet the eligibility criteria stated above.
• Refunds may take some time to process, depending on your payment provider's policies.
• Gift returns will be issued as store credit or a gift card.

If you have any questions or need further assistance regarding returns, please don't hesitate to reach out to our customer support team. We are here to assist you and ensure your satisfaction with our products and services.

Thank you for choosing The Perfume Store. We appreciate your support and look forward to serving you again in the future!